However, it is poorly organized, making it difficult to find the answer to a particular problem or question. Their website support does include a comprehensive knowledge base. We contacted support on multiple occasions, via both email and live chat, and sometimes the response was impressive, while other times it was both slow and unhelpful. Design gets in the way of functionality.Playful branding combined with intuitive interface.Some advanced users might complain about the lack of manual options within the app, though, especially in the desktop version, which is OpenVPN without any manual settings at all. We saw the interface freeze and fail to respond several times during our testing. Despite it’s pretty face, however, the app is a bit buggy. Information such as confirmation messages and your old vs. Despite the huge number of server choices, their search function works great. It’s modern, playful, and gives an edgy smartphone-like experience to desktop use. HMA’s new app has one of the best designs we have seen. The software will optimize your server choice for you when you pick a country, or you can choose your location manually. They have servers across the planet, usually with multiple options per country, including many countries not covered by other VPN providers. HMA’s server location options are one of its best features. For absolute privacy and security, look to NordVPN or another of our best VPNs for privacy. Normally, these logs are deleted after three months, but they are retained for anyone suspected of any type of illicit activity or of breaching their terms of service. Although HMA does not monitor or record your connections, it does log timestamps, the amount of data transmitted each session, and your IP address along with the VPN server IP address. However, it’s not the best option available if you need absolute anonymity, since its UK base subjects it to both EU data regulations and US intelligence-sharing agreements. They also have switched recently to the shared IP model. There is a built-in kill switch, DNS leak blocking, and first-party DNS servers for privacy. Privacy is completely adequate for these uses. If all you want and need from a VPN is to browse public Wi-Fi safely, prevent your ISP from selling your data, and stay off government databases, then HMA’s more limited privacy protection will be fine for you. However, some premium streaming services don’t work consistently with HMA. HideMyAss! VPN works with a good selection of popular sites and services, including Facebook, Netflix, BBC iPlayer, Amazon Prime, torrenting, and gaming. We are watching to see if HMA continues to improve along these lines. Although servers in China are still slow by US standards, they have improved recently to usable levels. Servers in the UK and Germany are almost as fast, as are servers in faraway Mexico-a great sign for overall global speed performance. The current standout is their France server, which has doubled its speed and can now handle several HD streams or other multi-tasking activities. While speeds were typically passable, they certainly didn’t impress us, especially considering the super-fast speeds we get with competitors like (the lower-priced) NordVPN. At busy times of day, and on popular servers, we found reliability of our connection to be sub-par. Our most recent tests showed HMA to have performance inconsistencies, and only mediocre speeds. Connection metadata is logged for 3 months.
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